Receipt

The receipt is the screen a customer sees once a payment, or a new recurring agreement, has gone through. It confirms what happened, gives the customer a reference they can quote. Your platform can skip it entirely and take the customer straight back to your own confirmation page.

Where to find it

The checkout shows the receipt automatically after a successful payment. There is no way for a customer to navigate to it on their own: the link contains the checkout session, so it only works for the customer who just paid.

What you see

A status line: "Payment successful" for a settled payment, "Payment submitted" when the gateway has accepted it but not yet confirmed it, or "Payment in progress" when the gateway is still working on it. When the customer still has something to do, for example approve the payment in their banking app, the status says so, and any instructions the gateway supplied are shown underneath.
A confirmation that a recurring agreement or schedule was created, when the checkout set one up rather than taking a one-off payment.
Any mandate wording the gateway requires the customer to see, for a bank debit agreement.
The amount, with the frequency for recurring agreements.
The date the payment was taken, or the date the first payment is due for an agreement or a scheduled payment.
The number of payments for a fixed-length agreement.
The reference the customer should quote if they contact the merchant.
The payment method used, shown as the card type and its last digits.
The description of what was paid for.

What you can do

Control	What it does
Copy to Clipboard	Copies a plain-text summary of the receipt for pasting into your own system, one item per line; the exact content is listed under Things to note. Shown when a member of staff, rather than the customer, is completing the checkout.
Done / Continue	Closes the checkout and returns the customer to your page. The button reads "Continue" when your request supplied a page to send them on to. Not shown in embedded mode, where your page controls what happens next.

Things to note

What Copy to Clipboard copies. For a payment: a first line reading Payment Processed Successfully followed by the amount and currency, or Payment In Progress while the payment is still being confirmed (with (action required) and the provider's message when the customer must complete a step); then Date: the date and time the payment was processed; Reference: the receipt reference; Method: the payment method as saved, for example the card type and last four digits; and Reason: the payment description, when there is one. For an agreement set up without an immediate payment: Recurring Payment Created followed by the amount, then Start Date: the date of the first charge, Method: and Reason: as above. Nothing else is copied: no customer details, no address, no full card number. If the browser does not allow copying, a prompt shows the same text so it can be copied by hand.
Pending payments. Bank debits and some wallets settle later. The receipt shows the payment as submitted or in progress rather than successful, and the merchant is notified when it clears.
If the receipt cannot be loaded. When the connection drops after the payment was taken, the receipt is rebuilt from the payment result so the customer still gets their reference.

Related tasks

Taking a payment
Setting up a recurring payment