Connecting Stripe

Connecting to Stripe is an OAuth process. It requires you to log into Stripe, which then shares a security token with us. To complete this you need a Stripe login with administrator access on your Stripe account.

1. When prompted, select Connect Stripe to log in to your Stripe account.

   

2. If you have not recently been logged into Stripe you will be prompted with a login screen. Log in as an administrator of the account.

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   Tip

   On the Stripe authorization screen, the application requesting access appears as "Shuttle Global Payment Logistics".

   

3. If you have multiple Stripe accounts you will be prompted to choose which one to use, or you can create a new one.

   

4. If you select Create new account, or choose a Stripe account that has not yet been activated, you may be taken through Stripe's onboarding process. This varies country to country. If you are already using Stripe, skip to the next step. When prompted, select Allow Access to the account.

   

   

5. You will also need to add your bank account for payouts.

6. When you are returned to the app, the connection is tested and you are shown a green "Connected to Stripe" message. If there is an error with the connection, use the Reconnect button — but take care to connect to the same account, otherwise saved payment methods and refunds will return an error message.

   

Connection options

Our integration with Stripe offers several options:

• Require address (AVS): Requires the customer to enter their billing address.
• Enable ACH: Enables ACH as a payment method. You must also enable this option on Stripe.
• Enable Multibanco: Enables Multibanco as a payment method. You must also enable this option on Stripe.
• Enable SEPA: Enables SEPA as a payment method. You must also enable this option on Stripe.

For how ACH and SEPA payments settle once enabled, see ACH & SEPA Direct Debit Settlement.