Managing a connection

This screen is where you review and change a single connected provider — update its settings, reconnect it, or disconnect it.

Open a provider from your integrations list. You may also land here directly when payment setup is opened focused on one provider.

Control	What it does
Save	Saves your changes to the connection and returns to the list.
Reconnect	Re-establishes the connection to the same merchant account at the provider — use it when the connection has broken (for example its access has expired, or the account was terminated). To keep your saved cards working you must reconnect to the same account. See Reconnecting a payment provider and Things to note.
Disconnect	Breaks the connection and archives it. You're asked to confirm, and warned if saved cards are held against it. While disconnected, saved cards stop working and you can't issue refunds against it. See Disconnecting a payment provider and Things to note.
Cancel	Discards your changes and returns to the list.
Dismiss (archived only)	Clears the archived notice and returns to the list.

Reconnecting keeps you on the same account. Reconnect re-establishes the connection to the same merchant account (the same MID) at the provider. Use it when the connection has broken — for example the provider's access has expired, or the account you were connected to has been terminated — and you need to re-establish it. Your saved cards are held against that specific merchant account, so they keep working only if you reconnect to the same account. If you reconnect to a different account, the saved cards won't work, because they don't exist on the new account.

Disconnecting stops more than the connection. Disconnecting breaks the connection and archives it. While it's disconnected, the saved cards held against it stop working and can't be accessed, and you can't issue refunds against it. You can bring it back later by restoring it from your integrations list — but that only works if the provider credentials are still valid.
Switching to a new provider? Keep the old one connected. If you're just moving to a different provider, you generally don't want to disconnect the old one. Leaving it connected keeps it available for issuing refunds on past payments and for accessing the cards saved against it. Only disconnect the old provider when you genuinely want to end all activity on it.
An archived connection shows only the archived notice with Dismiss and Cancel, instead of the editable form.
If the connection has a problem, you'll see a red error or an amber warning with a short message next to the status.
If you don't have permission to make changes, the form is read-only and can't be saved.
If the connection's details change elsewhere while you're editing, you'll be prompted to refresh.

When payment setup is opened for a single provider, this becomes a single combined screen: the checkout payment-method setup appears directly below the connection settings, and you can't navigate away to the list or to other providers. See Setting up in single-provider mode and Setting up checkout payment methods.