Billing

The Shuttle Merchant Portal is free to use for single users. For teams and advanced features, we offer paid plans with transparent per-user pricing.

When You Need a Paid Plan

You'll need to upgrade your organization to a paid plan if you want to:

Invite team members to collaborate
Access premium features specific to your product

The Merchant Portal supports merchants across all Shuttle products, including Payment Links, Embedded Payments for Platforms, and our Twilio integration.

Paid Plan Features

Key features available with paid organizations include:

Team Management - Invite and manage multiple users with role-based access control
Custom Branding - Available for select products
Link Generators - For Payment Links customers

Pricing and Billing

We charge per user, per month, billed in advance. All user roles (Admin, Support, Read-Only) are priced the same.

How Billing Works

When you upgrade, you'll initially be charged for current users on your account (typically one). As you add team members, your plan automatically updates once daily to match your team size, preventing multiple billing adjustments when inviting several users at once.

Alternative Licensing

We also offer contracts with a static number of user licenses on request - contact our support team for this option.

Upgrading to a Paid Plan

To upgrade your organization:

Navigate to your Organization Edit page in the Merchant Portal
Click "Manage My Billing" in the Billing section
Follow the prompts to upgrade to a paid plan

Refund Policy

We offer a satisfaction guarantee:

Monthly plans: 7-day full refund period
Annual plans: 14-day full refund period
After these periods, refunds are at our discretion

Tax Information

As a UK organization, Shuttle charges VAT where required. For eligible businesses, reverse charge VAT is available - contact our support team to enable this option.

Getting Started

For current pricing information, visit our website.