Payment method
This screen shows the details of a saved payment method — a card or bank account — and the transactions and contracts that use it.
Where to find it
Open a payment method from an account, or follow a payment-method link from a transaction or contract.
What you see
- The Payment method details: type, last four digits, expiry, the holder's name and address, and for cards the issuer, product and funding type.
- For a bank mandate (for example a Direct Debit): the account name, the account holder, the billing address, the mandate reference with a copy button and a link to view the mandate, and — while the mandate is still being set up — its pending status and the reason.
- Who the payment method is held by, including any advance notice the gateway needs before a payment date.
- Where a payment method is used: the contracts that collect from this payment method and the transactions taken with it.
- Comments and the Audit history.
What you can do
| Control | What it does |
|---|---|
| Archive | Retires the payment method after a confirmation pop-up. Shown if you have account permission and the method is still live — active, failing, failed, or expired. No further payments can be taken against it, and the change cannot be undone. Rules: Archive a saved payment method. |
| View mandate | Opens the mandate at the payment processor in a new tab, where one is available. |
| Contract link | Opens the related contract. |
| Transaction link | Opens the related transaction. |
Things to note
- Card details are masked — only the last four digits are shown.
- Archiving is the way to retire a card the customer can no longer be charged on — for example one that keeps failing. Any contract still using it needs a new payment method afterwards.
- Methods that are already archived or inactive, and single-use methods, cannot be archived.
- A single-use method is never attached to a contract, so its contracts and audit sections are not shown; the payment it took is still listed under transactions.
Updated 9 minutes ago
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