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Payment links FAQ

Can I add a surcharge or card fee?

Section titled “Can I add a surcharge or card fee?”

No. Shuttle doesn’t add surcharges or card fees to payments. Card surcharges aren’t allowed in some places, and not every payment provider supports them, so surcharging can’t work as a standard feature.

Can my customers pay with PayPal if I use Braintree?

Section titled “Can my customers pay with PayPal if I use Braintree?”

Yes. Connect PayPal Commerce as well as Braintree, and your customers can pay with their PayPal account as well as by card. If you don’t use Braintree, connect PayPal on its own. See Getting started.

Can a customer pay part of an invoice?

Section titled “Can a customer pay part of an invoice?”

Yes, if the link lets them enter the amount. With the QuickBooks app, see Partial payments.

Can I take a payment while my customer is on the phone?

Section titled “Can I take a payment while my customer is on the phone?”

Yes. Use Staff Payment, not the payment link.

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