Billing

The Shuttle Merchant Portal is free to use for single users. For teams and advanced features, there is a paid plan, and team management is included in it.

When you need a paid plan

You’ll need to upgrade your organisation to a paid plan if you want to:

• Invite team members to collaborate
• Access premium features specific to your product

The Merchant Portal supports merchants across all Shuttle products, including Payment Links, Embedded Payments for Platforms, and our Twilio integration.

Paid plan features

Key features available with paid organisations include:

• Team Management - Invite and manage multiple users with role-based access control
• Custom Branding - Available for select products
• Link Generators - For Payment Links customers

Pricing and billing

The paid plan is billed in advance, monthly or annually. Team management is included: inviting team members, in any role, doesn’t change what you pay.

Upgrading to a paid plan

To upgrade your organisation:

1. Open the menu under your account name and select Edit Organisation. Admins also see Upgrade Plan in the menu, which opens the same page.
2. In the Billing section, select Manage my billing.
3. Follow the prompts to upgrade to a paid plan.

To change your payment details or cancel, use Manage my billing in the same place.

Refund policy

We offer a satisfaction guarantee:

• Monthly plans: 7-day full refund period
• Annual plans: 14-day full refund period
• After these periods, refunds are at our discretion

Tax information

As a UK company, Shuttle charges VAT where required. For eligible businesses, reverse charge VAT is available - contact our support team to enable this option.

Prices

For current prices, see Pricing.