# Billing

> The Shuttle Merchant Portal is free to use for single users. For teams and advanced features, there is a paid plan, and team management is included in it.

The Shuttle Merchant Portal is free to use for single users. For teams and advanced features, there is a paid plan, and team management is included in it.

## When you need a paid plan

You'll need to upgrade your organisation to a paid plan if you want to:
- Invite team members to collaborate
- Access premium features specific to your product

The Merchant Portal supports merchants across all Shuttle products, including Payment Links, Embedded Payments for Platforms, and our Twilio integration.

## Paid plan features

Key features available with paid organisations include:

- **Team Management** - Invite and manage multiple users with role-based access control
- **Custom Branding** - Available for select products
- **Link Generators** - For Payment Links customers

## Pricing and billing

The paid plan is billed in advance, monthly or annually. Team management is included: inviting team members, in any role, doesn't change what you pay.

## Upgrading to a paid plan

To upgrade your organisation:

1. Open the menu under your account name and select **Edit Organisation**. Admins also see **Upgrade Plan** in the menu, which opens the same page.
2. In the **Billing** section, select **Manage my billing**.
3. Follow the prompts to upgrade to a paid plan.

To change your payment details or cancel, use **Manage my billing** in the same place.

![Billing](/_astro/cdn/d2755480f9/org-billing.png)

## Refund policy

We offer a satisfaction guarantee:

- **Monthly plans**: 7-day full refund period
- **Annual plans**: 14-day full refund period
- After these periods, refunds are at our discretion

## Tax information

As a UK company, Shuttle charges VAT where required. For eligible businesses, reverse charge VAT is available - contact our support team to enable this option.

## Prices

For current prices, see [Pricing](https://www.shuttleglobal.com/pricing/).