Delete an account or organisation

You can delete an account, or the organisation it belongs to. Both are done in the Merchant Portal by an Admin, and both ask you to confirm first.

Before you delete

• There’s no undo. Make sure it’s the right account.
• Finish anything in progress. For example, capture any payment you’ve authorised but not captured yet, from Activity.
• Deleting both? Delete the accounts first, then the organisation.

Delete an account

1. Open the account and select Configure in the menu.
2. Under Account, select Configure.
3. Under Delete Account, select Delete.
4. Read the confirmation, then select Delete, or Cancel to back out.

Deleting an account removes its configuration, its payment activity and its saved cards, so you can no longer charge those cards through Shuttle. Your payment provider still has the payments: log in to it directly to see them.

If the account was shared with you by another organisation, you’ll see Unlink Account instead. Unlinking removes it from your organisation without deleting it.

Delete an organisation

1. Open the menu under your account name and select Edit Organisation.
2. Under Delete Organisation, select Delete.
3. Read the confirmation, then select Delete, or Cancel to back out.

Deleting an organisation doesn’t delete accounts shared with it from other applications. Once the organisation is gone, those are only available through the application they belong to.