Welcome to Shuttle for Merchants

Most businesses first come across Shuttle because software they already use takes its payments through it: an AI agent that answers your calls or chats with your customers, a CRM, a booking system, an insurance or practice management platform. If you have seen Shuttle’s name on a payment page, a receipt or a setup screen, this is why, and this page explains where Shuttle fits. Shuttle also sells some products directly to businesses, which are covered below.

Where Shuttle fits

Shuttle is the payment layer inside your software. It connects that software to your payment processor, the provider your business has a merchant account with, such as Stripe, Adyen or Authorize.Net. That lets the software take payments, save cards, refund and collect recurring payments, without building a connection to each processor itself. For an AI agent, it is also how the agent takes a card from a customer without ever seeing the number.

What that means for you:

• Your money and your fees stay with your processor. Your payment processor takes each payment and pays it out to you, as it would without Shuttle. Your agreement and your fees are with your processor: Shuttle doesn’t hold your money or change what a payment costs you. It is the technology in between.
• Card details are handled securely. Handling card numbers is tightly regulated by PCI DSS, the card industry’s security standard. Shuttle takes the card details and stores them as a token with your processor, so card numbers stay out of your software. That reduces your PCI DSS scope rather than removing it: every business that takes cards still validates its compliance each year, usually with the shortest self-assessment questionnaire (SAQ). Shuttle is a PCI DSS Level 1 service provider: see Security.
• Your software decides how it uses Shuttle. Each software company builds its own workflows around the parts of Shuttle it uses, so it decides what you see and do in Shuttle, to keep that compatible with how its software works. It isn’t about limiting your control. Questions about how it works are best asked of the company that provides it.
• You may be able to manage your account directly. Depending on your software, you can connect your account to the Merchant Portal to see your payments, change your processor settings, and connect other software to the same account.

Shuttle’s own products

• Payment Links. Send a customer a link to pay: one-off, personalised for each customer, or a single link anyone can use.
• Phone payments. Take card details over the phone, keyed by the customer or captured by an agent, without the number reaching your staff. Works with Twilio or Telnyx, and with your own phone carrier by handing the call to either for the payment. Taking payments on your own carrier without Twilio or Telnyx is coming soon.
• Payments for QuickBooks. Get your QuickBooks invoices paid.

What’s in these guides

• Merchant portal: your account online. Connected accounts, payment processors and checkout settings, payment activity, your team and your billing.
• Payment links: creating and sending payment links, your branding and custom domain, and the processors you can use.
• Twilio: phone payments with Twilio or Telnyx, including calls on your own carrier, AI voice agents and agent-assisted calls.
• Testing: sandbox accounts and test cards, to try things with no money moving.
• Corporate: security and compliance, and Shuttle’s brand assets.
• API reference: if you are building on your own account, start with the API overview.

We’re here to help

Contact support at support@shuttleglobal.com or through the online chat on our website. Technical questions may be passed to our development team.