Merchant View - admin

Admin is the administrative side of Merchant View, as against the day-to-day side in Operations. It is a container for settings a merchant administers for themselves rather than work they do on a customer’s record, and we expect it to gain more over time.

Today it holds one thing: the words your customers read — the labels, prompts, messages and emails the checkout and its receipts use.

That one thing is deliberately kept out of Operations. Wording is set once for everybody, so a change here reaches every customer of that brand immediately, which makes it an administrator’s job rather than something to put in front of an agent between calls.

What you control

Whether a merchant can edit their own wording at all is your decision, and many platforms keep it. A merchant who never sees this mode still gets whatever wording you set for them. It is reached through the same embed as Operations, so the same options and deep links apply: see Merchant View Options.

How you reach it

Set mode to setup in the deep link’s context, where the other mode uses enquiry. Everything else about the embed is the same. A merchant given only an enquiry link never sees these screens, which is how most platforms keep wording under their own control.

How to read these pages

The editor page describes what can be changed, how a change is previewed and when it takes effect. The rules behind saving, resetting and importing wording are in Business Rules.