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Voids

A void cancels an authorisation, releasing the funds still reserved on the customer’s payment method. Once voided, nothing more can be captured from it.

When to void and when to refund

  • Void an authorisation (AUTH) to release what is still reserved on it. If part of it has already been captured, the void releases the rest.
  • Refund a PAYMENT or CAPTURE to return money that has been collected.

Amount

Voiding takes no amount: call the endpoint with the payment ID. The void is for the authorised amount less anything already captured. Partial voids are not supported.

Status

Status Description
SUCCESS Void was processed successfully
PENDING Void is still being processed
DECLINED Void was declined by the gateway
UNRESOLVED No conclusive result from the gateway

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