# Merchant Portal: Refund a payment

> Refund all or part of a payment from the Merchant Portal.

You can refund the whole of a payment, or part of it, from the Merchant Portal. The refund goes back through the payment provider that took the payment. You need the Admin or Support role: see [Team management](/merchants/merchant-portal/teams/).

## Find the payment

1. Log in at [merchant.shuttleglobal.com](https://merchant.shuttleglobal.com). If you have more than one organisation or account, choose the one the payment was taken through.
2. Select **Activity** in the menu, then the **Transactions** tab, and select the payment.

## Refund it

1. Select **refund** next to the payment amount.

   ![A payment's details, with the refund link next to the amount](/_astro/cdn/dfcbfb0e56/refund-link.png)

2. To refund everything, tick **Whole Amount**. To refund part of the payment, leave it unticked and enter the amount. The form shows how much can still be refunded.
3. Add the reason for the refund.
4. Leave **Record the refund only, I will refund this amount offline** unticked. Tick it only if you've already refunded the customer some other way and just want the refund recorded.

   ![The refund form, with the refundable amount, Whole Amount, the amount, the reason and the record-only option](/_astro/cdn/452e2f857e/refund-form.png)

5. Select the refund button. It names the payment provider, for example **Refund via Stripe**.
6. Confirm the refund. A refund can't be reversed.

   ![The confirmation message, warning that a refund can't be reversed](/_astro/cdn/674d15b038/refund-confirm.png)

You'll see **Refund is successful**. The refund appears on the **Transactions** tab with your reason, and the original payment shows as refunded or partly refunded.

![A successful partial refund, with the amount, the reason and an Approved status](/_astro/cdn/1d28187a8f/refund-successful.png)